The ins and outs of student-loan repayment received an unusual level of attention this week, when President Obama laid out new steps his administration was taking to help borrowers. Those steps are designed to fix flaws that consumer advocates have identified. But there’s still a lot that we don’t know about why some borrowers struggle to repay their loans.
To get some answers, New America (formerly the New America Foundation) commissioned a series of six focus groups in which struggling borrowers described their experiences. The findings of the project are detailed in a report from the FDR Group, the nonpartisan public-opinion-research firm that conducted the focus groups. In addition, New America released a paper on Wednesday highlighting some of the more-surprising themes that emerged. Among them: <Read more.>